Repair Process Repair Process

1

Towing

Should you have an accident, call us and we’ll arrange a tow truck to drive to the scene of the accident or the location of the car.

2

Estimate

Your vehicle is inspected and the information is entered into our estimating system. This data determines the cost of your repairs. There is often hidden damage that cannot be seen unless the car has been disassembled.

3

Rental & Shuttle

Once we’ve checked in your car for repair, we will call Enterprise to come pick you up. If you’re not renting a car, we have courteous staff members who will drive you to where you need to go.

4

Insurance Approval

The completed estimate is then submitted to your insurance company for review. This starts the negotiation process. Once an agreed price has been reached, your car can begin repairs.

5

Dissasembly

Most repairs have hidden damages that cannot be seen unless the vehicle has been torn down. When hidden damages are found, the insurance companies will have to re-inspect your car to see the additional damage, resulting in a supplement. If needed, more parts will be ordered.

6

Ordering Parts

 Parts are ordered for your car and availability is checked. Depending on the type of car, special orders may result in delays. Backorders can also add to the delay of the repair.

7

Structure Repair

 Should your car require structural repair, it will be determined in the disassembly process. We only fix our repairs back to factory specifications so we have invested in a sophisticated measuring system to make sure we fix your car to these specifications. We use Celette dedicated fixture system, which duplicates the process the car is manufactured, and is approved by Mercedes-Benz, Porsche, Audi and BMW.Parts are ordered for your car and availability is checked. Depending on the type of car, special orders may result in delays. Backorders can also add to the delay of the repair

8

Body Repair

Our technicians either replaces or repairs the exterior panels during this process.

9

Paint

Every area that was repaired on the body of your car and/or the new/repaired panels will be prepped for paint then primed and jammed. It is then wet sanded and ready for paint, top coat and sealer. Once your car has baked in our booth, we buff the painted areas.

10

Reassembly

All parts including the moldings, decals, stripes, etc. are put back on your car. All of the vehicle’s systems are inspected and/or reset at this time. Any other extra services, such as wheel alignments, will be done at this time.

11

Detail

The repair process can result in accumulated dust. We completely wash and vacuum your vehicle. A final inspection will ensure that your vehicle will look like its pre-accident condition.

12

Completion

You will be able to pick up your car and inspect our repairs. Our courteous staff will explain your final bill and collect your deductible.

FAQ FAQ

Generally, you can take the total number of labor hours on your initial estimate and divide it by 2.1 hours (touch time per day). The time begins once we receive the insurance’s initial estimate. This time does not factor in any parts delays or insurance inspections or re-inspections that could add to delays. If there are any hidden damages, this will add labor hours to the initial calculation. For example, the initial estimate says a total of 10 hours therefore it will take approximately 4.7 days or 5 BUSINESS days. If hidden damages are found and an additional 5 hours were added to the estimate, then the estimated date of completion is 7.14 days or 8 business days.

By law, the insurance company cannot tell you where you can fix your car. You have full authority to choose Precision Auto Body as your body shop.

It’s not necessary to get more than one estimate. We work well with all insurance companies and will work hard to get what’s needed to fix your car right.

We will arrange Enterprise Rent-a-Car or your choice of rental company for you to pick you up. We also have courteous staff members to drive you where you need to go, if you decide to not rent a car.

We offer a limited lifetime warranty for as long as you own your car.

Our trained technicians can repair your car to manufacturer’s specifications utilizing our specialized equipment.

We use a computerized color system and blend out the color to ensure a color match.

We use PPG paint and Glasurit paint, which are factory approved paint systems.

We will gladly deliver your car to the dealer for whatever servicing that is needed.

It takes 90 days for your paint to fully cure on your repaired car. You can wash your car immediately but you have to wait 90 days to apply any wax or sealers.

We work well with all insurance companies.

If you choose to go through your insurance company, you should notify your assigned adjuster that you have dropped off or intend to leave your car with Precision Auto Body.

You as the owner of your vehicle, are responsible for all charges incurred to repair your car. You must authorize all repairs, even if an insurance company is paying for the repairs.

Many Insurance policies state that they use after-market parts. Precision Auto Body will notify you if your insurance company only pays for after-market parts, and you may have the choice to pay the difference for factory parts. Precision Auto Body does not warranty the fit or the finish of after-market parts.

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